Privacy Policy

Last updated: June 15, 2026

TruComfort Heating and Cooling (“TruComfort,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use trucomfortheatingcooling.com (the “Site”), how we use it, who we share it with, and the choices you have.

Information We Collect

Information you provide. When you submit our contact or service-request form, or sign in to our customer portal, we may collect your name, email address, phone number, service address, preferred contact method, and the details of your message or service request.

Customer account information. If you use our customer portal, you sign in using your email address. The appointments, service history, service plan, and invoice information shown in the portal are provided by our field-service software, Housecall Pro. We do not collect or store credit card numbers on the Site; any payments are handled by Housecall Pro and its payment processor.

Information collected automatically. When you visit the Site, we and our analytics and advertising providers may automatically collect technical information such as your IP address, browser and device type, pages viewed, and referring URLs through cookies and similar technologies. We use your IP address on a short-term basis to help prevent spam and abuse of our forms.

Cookies and Similar Technologies

We use a small number of cookies and browser storage, including:

• A preference that remembers your light or dark display choice.
• A secure session cookie that keeps you signed in to the customer portal.
• Analytics and advertising cookies set by Google (see Third-Party Services below).

You can control cookies through your browser settings. Disabling some cookies may affect how parts of the Site function.

How We Use Your Information

• Respond to your inquiries and provide heating, cooling, and related services.
• Schedule, perform, and follow up on service, and give you access to your appointments, invoices, and account through the portal.
• Send service-related communications, including a secure sign-in link when you request portal access.
• Operate, maintain, secure, and improve the Site.
• Measure and improve our marketing, including through analytics and advertising.
• Comply with legal obligations and enforce our terms.

How We Share Your Information

We do not sell your personal information. We share information with service providers who help us operate our business, including:

• Housecall Pro — field-service management, scheduling, and invoicing.
• Google — Google Analytics (usage analytics), Google Ads (advertising and measurement), and Google Maps (location and directions).
• Resend — email delivery (for example, lead notifications and portal sign-in links).
• Hosting and infrastructure providers that host the Site and store data securely.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer.

Third-Party Services

The Site uses third-party services that may collect information about you under their own privacy policies. This includes Google Analytics and Google Ads — you can manage ad personalization in your Google Ads settings and opt out of Google Analytics using Google's opt-out browser add-on — and Google Maps, which is subject to Google's Privacy Policy.

Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices and Rights

• You may opt out of marketing emails by contacting us at the email below.
• You may request access to, correction of, or deletion of your personal information by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws.
• You can manage cookies and ad personalization through your browser and Google's ad settings.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Third-Party Links

The Site may link to third-party websites, such as rebate programs or financing partners. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy or your information, contact us:
TruComfort Heating and Cooling
Email: info@trucomfortheatingcooling.com
Phone: (860) 426-6621
Southington, CT